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017 0725 6430

Level 3 Customer Service Specialist Apprenticeship

Begin Your Journey as a Level 3 Customer Service Specialist

Begin a profound transformation with our Level 3 Customer Service Specialist apprenticeship. This program helps people who want to be great at customer service by giving them a clear path. This program is thoughtfully structured to fortify you with a comprehensive array of skills necessary for addressing and resolving sophisticated customer situations.

Program Details and Progression

Join our Level 3 Customer Service Specialist apprenticeship to unlock your potential as a skilled customer service expert. Our program ensures you exceed customer expectations, becoming an essential part of any customer-focused business.

You'll learn advanced methods and ideas to provide excellent customer service that goes beyond satisfaction. This will help your organisation succeed and set a high standard for exceptional customer service.

Course Structure for
Customer Service Level 3 Specialist

Programme learning

You will be supported by your tutor for between 12 to 16 months. This will also include maths and English if you do not already hold one. Once completed you will move to End Point Assessment.

Stage 1
EPA

Apprentice showcase: You will reflect and present examples of your development over the whole on programme period. This will be done by completing your workbooks on the course.

Stage 2
EPA

Practical Observation: Your end point assessor will observe you in the workplace where you can evidence your skills, knowledge and behaviour from across the standard.

Stage 3
EPA

Professional discussion: Following the observation, you will have a professional discussion with your end point assessor to establish your understanding and application of knowledge, skills and behaviours.

Program Specifications

Course Duration

Minimum of 15 months, tailored to your experience level.

Entry Requirements

A strong foundation in interpersonal skills and customer service experience, with Level 2 English and Maths achieved prior to assessment.

Qualification Level

This program is recognised as a Level 3 apprenticeship.

Review Cycle

The apprenticeship standards are reviewed every three years to maintain the highest quality and relevance.

This program will teach you how to handle difficult customer interactions. You will also learn how to provide excellent service solutions. In addition, the program will help you strengthen customer relationships with skill and elegance.

The Level 3 Customer Service Specialist apprenticeship serves as an exceptional foundation for individuals eager to distinguish themselves in customer service roles. It gives you the tools to do well in customer service and helps you feel confident to be creative and adaptable.

You will have the skills and mindset to constantly improve and support customers. This will enable you to handle the demands of a changing service industry. Additionally, it will help your organisation succeed.

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This program will teach you how to handle difficult customer interactions. You will also learn how to provide excellent service solutions. In addition, the program will help you strengthen customer relationships with skill and elegance.

This apprenticeship serves as an exceptional foundation for individuals eager to distinguish themselves in customer service roles. It gives you the tools to do well in customer service and helps you feel confident to be creative and adaptable.

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You will have the skills and mindset to constantly improve and support customers. This will enable you to handle the demands of a changing service industry. Additionally, it will help your organisation succeed.

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Role and Responsibilities

As a Level 3 Customer Service Specialist, your main role is to assist customers with their questions and problems. Your primary goal is to ensure their satisfaction and build their loyalty. Your role is paramount in championing customer requirements and propelling service distinction within your organisation.

You possess the acumen to analyse customer behaviour, anticipate service challenges, and offer insightful, proactive solutions. Your skills solve problems and improve the customer experience. They ensure that every interaction benefits both the customer journey and the organisation's goals.

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Role and Responsibilities

As a Level 3 Customer Service Specialist, your main role is to assist customers with their questions and problems. Your primary goal is to ensure their satisfaction and build their loyalty. Your role is paramount in championing customer requirements and propelling service distinction within your organisation.

You possess the acumen to analyse customer behaviour, anticipate service challenges, and offer insightful, proactive solutions. Your skills solve problems and improve the customer experience. They ensure that every interaction benefits both the customer journey and the organisation's goals.

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Comprehensive Knowledge Base

The Level 3 Customer Service Specialist apprenticeship program is carefully structured to build your skills in a wide range of areas crucial for resolving complex customer issues.

You will embark on an educational journey that sharpens essential skills for delivering service that centers on business needs. Our training helps you go beyond what customers expect. It turns every service interaction into a step towards exceptional service. It also contributes to ongoing improvement in your company.

Finishing this program shows your skill in customer service and allows you to join the Institute of Customer Service. Applicants need good people skills and customer service experience, with Level 2 English and Maths completed beforehand.

This program is a Level 3 apprenticeship designed to give you the skills needed for complex customer service tasks. The curriculum is thoroughly planned to give you a deep grasp of the customer service sector.

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Comprehensive Knowledge Base

The apprenticeship program is carefully structured to build your skills in a wide range of areas crucial for resolving complex customer issues.

You will embark on an educational journey that sharpens essential skills for delivering service that centers on business needs. Our training helps you go beyond what customers expect. It turns every service interaction into a step towards exceptional service. It also contributes to ongoing improvement in your company.

Image link
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Finishing this program shows your skill in customer service and allows you to join the Institute of Customer Service. Applicants need good people skills and customer service experience, with Level 2 English and Maths completed beforehand.

This program is a Level 3 apprenticeship designed to give you the skills needed for complex customer service tasks. The curriculum is thoroughly planned to give you a deep grasp of the customer service sector.

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Advanced Skill Set

Start out on a comprehensive learning path that hones a spectrum of sophisticated skills, pivotal for business-centric service delivery. Your apprenticeship will immerse you in techniques for managing and uplifting customer experiences, as well as spearheading service enhancements.

With a Level 3 Customer Service Specialist apprenticeship, you'll acquire adeptness in articulate communication, astute problem-solving, and the application of feedback for continuous service innovation. This training is designed to empower you to not just meet but exceed customer expectations, ensuring that every interaction contributes to a legacy of exceptional service and paves the way for ongoing organisational improvement.

Professional Development

Achieving the Level 3 Customer Service Specialist apprenticeship marks a significant milestone in your professional development. It is a testament to your dedication to service excellence and opens doors to advanced career prospects.

This achievement shows your skill in customer service and makes you eligible for individual membership at the Institute of Customer Service. This connects you with professionals who are committed to maintaining high service standards.

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Get in touch

Embark on your learning journey with Averee Ltd and discover a world where learning is straightforward, tailored, and supremely impactful. Get in touch with us to explore the courses and apprenticeships available to power your future.

Our office

Our office's location and opening times are listed below, ensuring you can visit or contact us at your convenience

9am to 5pm, Mon to Fri
Titan Court, 3 Bishops Square, Business Park Hatfield, AL10 9NE
admin@avereelearning.co.uk
Send us a message

Use our Contact Form for easy communication. Share your queries or feedback, and we'll ensure timely and helpful responses.

Our office

Our office's location and opening times are listed below, ensuring you can visit or contact us at your convenience

9am to 5pm, Mon to Fri
Titan Court, 3 Bishops Square, Business Park Hatfield, AL10 9NE
admin@avereelearning.co.uk
Send us a message

Use our Contact Form for easy communication. Share your queries or feedback, and we'll ensure timely and helpful responses.

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